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Frequently asked questions:
Is there a minimum amount I have to purchase for screen printed items? There is a 12 piece minimum on ALL imprinted orders that contain 1-3 colors in the design. There is a 36 piece minimum on ALL imprinted orders that contain more than 3 colors in the design. You may mix and match styles, colors and sizes as long as the imprinting and ink color are the same. We realize that not everyone needs 1 dozen so if you really just need one or two we will still print it for you... for the price of 12 of that item! As commercial printers we could never offer such affordable prices without a minimum purchase. All local area 1st time customers must prepay 100% on first time orders. Subsequent local orders can be paid with 50% down when you order and the final 50% on delivery. If you are going to be unable to pay for your order by projected delivery date, please let us know in advance. All non-local customers must prepay entire order including shipping if applicable. What payment forms do you accept? We will gladly accept VISA or MASTERCARD. You may call in your order and/or your credit card information if you like. If you are paying by credit card, we need to know this at the time of your order! Other accepted payment forms are checks or money orders drawn on American funds. We also accept PayPal. How much is shipping or delivery charges? Delivery is free in local area. All other orders will be shipped UPS ground and quoted on an individual basis. If your item is shipped via UPS and you do not provide the correct shipping address, you will be billed a $10 address correction fee. Your setup includes 30 minutes of artwork and making your screens. The fees is $20 if your job has 1-3 colors and $50 if your job has more than 4 colors. All imprinted orders of 100 pieces or more get a free setup. Once your job is set up, you don't ever have to pay a setup or re-setup fee on that imprinted job as long as the colors and design remain the same. How long will it take to receive my order? Most print jobs are ready in one week, but can range anywhere from 24 hours to 10 days depending on scheduled print jobs and your individual needs. We pride ourselves in printing and delivering your job much faster than the average printer but remember we do require a little time to devote to high end graphics and special finishes. What does the price of the garment include? All Pricing applies to sizes thru Adult XL. Add $2 for 2X, $3 for 3X and so on. Imprinted price is for one color in 1 or 2 locations (depending on the item). See chart below.
Garment color may vary somewhat from what is shown on your computer monitor or printer. If color match is a big issue, please ask to see actual color card in person. Even manufacturers dye lots change from time to time. We cannot guarantee perfect color matches, but the differences are usually very minor. Pantone ink colors and custom dyed garments are available, but are special purchase and do incur an upgrade fee and usually a little more turn around time. What if I have a problem, even a very minor one? Our #1 goal is customer satisfaction. If you have a problem with your order just let us know. We strive to provide only the very best to you, our valued customer. If something should slip by us we would like the opportunity to correct it, replace it or refund it. There are so many options. I don't know how to get started. Ordering imprinted items shouldn't have to be complicated or time consuming. We want to keep everything as simple and low stress as possible. We know you have other things to do, so just relax and let the experts do what you came to us for. We love to impress our customers. Give us a call or email today. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
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