Thanks for choosing Atomic Tees!

In order to serve all our customers with outstanding service and quality we have a few basic Terms & Conditions...

Our #1 goal is customer satisfaction.  If you have a problem with your order just let us know.  We strive to provide only the very best to you, our valued customer.  If something should slip by us we would like the opportunity to correct it, replace it or refund it. 

Setup Fees

• Your setup includes 30 minutes of artwork and making your screens (This applies to text only or simple clip art designs).  The setup fee is $20 if your design is 1-3 colors (most jobs) or $50 if you have 4 or more colors including process and simulated process designs.  All imprinted orders of 100 pieces or more get a free setup.  Once your job is set up, you don't ever have to pay a setup or re-setup fee on that imprinted job as long as the colors and design remain the same.

Artwork & Requirements

• Artwork will not be started on any print job until order and deposit are received.
• Most digital formats accepted.  Digital art files include those designs created and saved from a professional graphics program or those designs exported from a graphics program at HIGH RESOLUTION. Our file format of choice is a Corel 12 file that can be opened and resized at any size and resolution we require. Other acceptable exported files include psd, eps, gif, jpeg, bmp or Adobe illustrator.  Your image must be to scale or close of printed expectancy (a minimum 300 dpi). All fonts must be sent with the exported file.
• If you are supplying your own scanable artwork it must be black and white, with crisp, clean lines and should not have any colors or halftones in it (unless a low line screen halftone is to be a part of the print). Camera-ready art must be output at a minimum of 300 dpi. If your design incorporates colors, you may make a copy of the artwork and color areas in as a color key. Your image must be to scale or close of printed expectancy. 

NOTE: Your business card, letterhead or a newspaper ad is not camera ready art.  A logo or any artwork on your web site is low resolution (72 dpi) and is not camera ready art.  If that's all you have, we suggest you get the original file from the company that made the item.  Otherwise the only thing we can do with these forms of art is to use them as a guide when we redraw your artwork. We always try to make the most of your 30 minutes of included time artwork time.

• If you are supplying us with artwork, logo, or image, you assume all responsibility for having the artwork, logo, or image duplicated.  If your design includes any of the following symbols:   ®   ©   ™   you must supply documentation that you are authorized to have such artwork, logo, or image duplicated. Customer assumes all liability for duplicating such artwork, logo, or image.
• If you want to proof your artwork online or via local fax number, it is no charge. If a proof is requested, you MUST sign off on approved artwork before we will start printing your job. If you sign off on approved artwork or if do not require a proof on a new print job, we will not be responsible for any discrepancies.
• We do not use a magic wand to create artwork. Artwork turnaround can be anywhere from 3 to 10 days. If you are in a hurry, you may consider our art service below...

Art Service available

• Have a concept or a sketch, but no way to get it out on paper? We have a professional artist who can create something fast just for you. Fees are generally $50 per hour (1 hr minimum) and are added to you purchase. We will provide a quote upon request, or you can set an "art budget". 
• Remember: Good artwork makes good t-shirts, but great artwork makes great t-shirts.
• For customers who pay for art services:  we will gladly provide you with a digital and hard copy that you can use on other items (business cards, flyers, letterhead, etc).

Ordering

• Order online anytime here
• Call us 386-312-8337  8am - 6pm EST,  Monday - Friday
• Once your order is placed, it is final.  If you would like to add items they will processed as a separate order. Minimums apply.
• When you place an order, be ready to pay for your order.
• By placing your order you affirm you are authorized to do so. 

Payment

• Artwork will not be started on any print job until order and deposit are received.
• All local area customers must prepay 50% on T-Shirt orders and 100% on anything else.  If you are going to be unable to pay the balance on your order by projected delivery date, please let us know in advance. There is a 1% fee per day we have to wait on payment.  No exceptions.  If we ever have to wait on payment you will immediately be put on pre-pay basis for all future orders.
• All non-local customers must prepay entire order including shipping if applicable.
• We will gladly accept VISA or MASTERCARD. We also accept PayPal. If you are paying by credit card, we need to know this at the time of your order! Other accepted payment forms are checks or money orders drawn on American funds.  There is a $30 fee on all NSF checks.
• Prices shown / quoted are pre-paid cash prices.  If you are going to be ordering by purchase order, please call us for credit application.  Add 1% of total invoice per day for net payments.  Maximum time to pay invoices acquired through POs are 30 days from ordering date, not receipt date.  No exceptions.

Minimums

• There is a 12 piece minimum on ALL imprinted orders that are 1-3 colors, 36 piece minimum on ALL imprinted orders that are 4 or more colors.  You may mix and match styles, colors and sizes as long as the imprinting and ink color are the same. We realize that not everyone needs 1 dozen so if you really just need one or two we will still print it for you... for the price of 12 of that item!  As commercial printers we could never offer such affordable prices without a minimum purchase.
• There is a $25 minimum (before shipping) or $5.00 small order fee for blank item purchases.

Pricing

• If you are using a coupon or discount you must mention it at the time you order.  Once your order is placed it is final.  Will will not give "retroactive" discounts on previous orders. (i.e.: You can't place an order and call 3 days later and say "Oh, by the way, I have this coupon" or "Hey, I noticed white T-Shirts are on sale this week, but I placed my order last week")
• If there is a special running on an item, you must place your order before the special ends to get special pricing. 

Turn around Time

• Most print jobs are ready in one week, but can range anywhere from 24 hours to 10 days depending on scheduled print jobs and your individual needs.  We pride ourselves in printing and delivering your job much faster than the average printer but remember we do require a little time to devote to high end graphics and special finishes.  Please be sure to let us know if your project has a deadline.
• Emergency rush service is available.  Fees vary. Ask for details.
• Most orders for blank items are shipped the same day if order and payment are received by 3pm EST.

Shipping

• All orders are shipped via UPS ground unless otherwise stated at time of placing order. Shipping prices are quoted on an individual basis. If your item is shipped via UPS and you do not provide the correct shipping address, you will be billed a $10 address correction fee.
• Scheduled delivery is FREE in our local Palatka Putnam County area. 
• We gladly accept orders form anywhere in the continental United States.
• Non-Continental United States orders are considered on an individual basis. This is due to shipping conflicts ONLY. We only accept orders drawn on US funds or Paypal.

Returns:

• Please inspect your order upon receipt. We accept returns on defective merchandise or flawed workmanship only. We do not accept returns due to not needing the item or ordering the incorrect size. Sorry for any inconvenience this may cause.
• Claims must be made within 48 hours of order receipt. Call or email us for RA#.

Additional Terms

• Garment and ink color may vary somewhat from what is shown on your computer monitor or printer.  If color match is a big issue, please ask to see actual color card in person. Even manufacturers dye lots change from time to time. We cannot guarantee perfect color matches, but the differences are usually very minor. Pantone ink colors and custom dyed garments are available, but are special purchase and do incur an upgrade fee and usually a little more turn around time.
• Use this website as a guide only.  We cannot control our distributors abilities. Availability, colors, and prices do change from time to time.

Ordering imprinted items shouldn't have to be complicated or time consuming. We want to keep everything as simple and low stress as possible.  We know you have other things to do, so just relax and let the experts do what you came to us for. We love to print and we love to impress our customers.